Account Deletion Request
If you wish to delete your account from our system, you can initiate the process by simply sending an email to us. Please follow the steps outlined below to ensure a smooth and secure account deletion process:
Send an Email: To request account deletion, please send an email to [email protected]. It's important that you use the email address associated with your account to ensure verification and security.
Verification and Confirmation: Once we receive your deletion request, we will verify your account details. You may receive an email from us asking for confirmation to proceed with the deletion process.
10-Day Grace Period: After your deletion request is confirmed, we will initiate a 10-day grace period. This is to provide you with some time in case you change your mind about the deletion of your account. During this period, you can contact us to cancel the deletion process.
Final Deletion: If we do not hear from you during the 10-day grace period, your account, along with all connected data, will be permanently deleted from our system. Please note that once your account is deleted, it cannot be recovered.
Please note: any payment information is separate from your account and will be stored for up to 10 years as required by German law.
We understand that the decision to delete your account is significant, and we want to support you in this process. If you have any questions or need assistance, please don't hesitate to reach out to us at [email protected].